What is the REMSA Nurse Health Line?

When you have a medical problem or question, now you have the option in Washoe County to speak to a registered nurse simply by calling 775-858-1000. Nurses who have special training and experience can answer your call 24-hours a day, 7-days a week.

  • 24 Hours
    a Day
  • Free For Everyone
  • Registered Nurses

The nurses can help you:

  • Answer medical and health questions you might have about your symptoms, medications, allergies or other conditions.
  • Decide if you should be seen by a medical provider right away or if you can wait a day or two, or if you can even treat yourself.
  • Reach your medical provider or suggest other possible choices like urgent cares or clinic.
  • Find other resources in our community to help you. That could include urgent cares, clinics, community service agencies, and assistance programs among others.
  • Learn more about your medical issue including ways to prevent getting worse, answer questions about medications or what treatments might cost less.

When to Call the Nurse Health Line

The nurses will ask several initial medical questions when you call. If the nurse identifies that you have a serious medical problem requiring immediate care, you will be directly transferred to the emergency medical dispatchers, then an ambulance and fire department first responders are sent immediately.

Some medical reasons to call the Nurse Health Line for help include:

  • Cuts/Scrapes
  • Sore Throat
  • Arm or Leg Pain/Injury
  • Minor Burns
  • Constipation
  • Croup
  • Diarrhea
  • Eye Pain/Drainage
  • Mild Headache
  • Muscle Problem
  • Rash
  • Low Fever
  • Sprains/Strains
  • Cough, Cold and Flu Symptoms
  • Earaches or Ear Pain
  • Dental Problems
  • Minor Pain
  • Falls
  • Heartburn
  • Nosebleed
  • Vomiting
  • Cold and Flu

  • Dental Problems

  • Low Fever

  • Rash

  • Nosebleed

Our goal is to assist you to receive better and more appropriate care, achieve better health and lower out-of-pocket health care costs. What are some ways we can do that?

  • If you have health insurance, the nurses can help you connect to your insurance providers.

  • If you don’t have health insurance or a primary care physician, the nurses can help you find possible options.

The nurses cannot diagnose problems and are not a substitute for care by a primary care doctor, but they can help patients access the right level of care. For callers who don’t speak English, the nurses can still provide medical information via a language line service.

When to Call 9-1-1

Any time a person believes that urgent medical care is required, especially if the situation is potentially life-threatening, call 9-1-1 immediately! There are many examples of life-threatening emergencies including:

  • Chest Pain
  • Sudden Loss of Consciousness
  • Weakness on One Side
  • Severe Burns
  • Seizure
  • Coughing or Vomiting Blood
  • Severe Allergic Reaction
  • Shortness of Breath
  • Sudden Slurring of Words or Difficulty Speaking
  • Trauma
  • Poisoning
  • Severe Stomach Pain

It is also important to consider if the sick person’s condition could become life-threatening on the way to the hospital, there is a delay in getting to the hospital or if moving the person could cause further injury. If so, the person needs the skills or equipment of paramedics so call 9-1-1 right away.

Frequently Asked Questions

Is there a charge to call the REMSA Nurse Health Line?

There is no fee or cost for calling the REMSA Nurse Health Line.

What services can you refer me to?

The REMSA Nurse Health Line has an extensive directory of services to help find resources in our community to help you. That could include urgent cares, clinics, community service agencies, and assistance programs among others. If you have health insurance, the nurses can help you connect to your insurance providers. If you don’t have health insurance or a primary care physician, the nurses can help you find possible options.

Why is this different than my insurance’s nurse line?

If you have insurance that provides a nurse line, that may be the most appropriate call for you to make. The REMSA Nurse Health Line is available 24/7 to provide assessment, education, care and referrals to patients regardless of insurance status. When there is an urgent medical issue or question, everyone now has the option to speak to a registered nurse simply by calling 775-858-1000.

Why would I call the REMSA Nurse Health Line?

Some health care problems may seem minor, yet it is often hard to know what to do. The problems could be like these:

  • I twisted my ankle. Are the symptoms I’m having likely to mean it’s broken or just sprained?
  • The baby has been crying all night and won’t eat. How do I know if he’s teething or if it is something worse?
  • How do I treat a fever? Is my fever serious?
  • My nose has been running and I have a bad headache. How do I know if it’s simply allergies or if it’s gotten worse like a sinus infection? How do I know if I need antibiotics?
  • I’m taking care of a family member with dementia. I’m worried that she can’t tell me she’s feeling sick. What signs should I look for?
  • What could this rash be? Is it Chicken Pox? Or an allergy?
I have insurance, but I am not sure where I can be seen.

Our goal is to assist you to receive better and more appropriate care, achieve better health and lower out-of-pocket health care costs. If you have health insurance, the nurses can help you connect to your insurance providers.

Will someone follow up with me?

After you call the REMSA Nurse Health Line, one of our nurses will call you the next day to answer any further questions you may have and to help assure you were connected with the right care or resources. You are also welcome to call back at any time.